{"id":364,"date":"2026-10-24T15:13:51","date_gmt":"2026-10-24T08:13:51","guid":{"rendered":"https:\/\/educationgateway.co.th\/support\/"},"modified":"2026-10-24T15:13:51","modified_gmt":"2026-10-24T08:13:51","slug":"support","status":"publish","type":"page","link":"https:\/\/educationgateway.co.th\/zh\/\u652f\u6301\/","title":{"rendered":"\u652f\u6301"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"364\" class=\"elementor elementor-364\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-egsup001 e-con-boxed e-flex e-con e-parent\" data-id=\"egsup001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-egsup002 elementor-widget elementor-widget-heading\" data-id=\"egsup002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-egsup003 elementor-widget elementor-widget-text-editor\" data-id=\"egsup003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Questions about a purchase, a code that does not work, or a refund request: send us this form and we will help you. We find your purchase with the email address you used at checkout; a receipt number, group code or referral code helps us find it faster.<\/p><p>Asking for your money back? Read our <a href=\"https:\/\/educationgateway.co.th\/refund-policy\/\">refund policy<\/a> to see when and how we refund.<\/p><script>(function(){var c=new URLSearchParams(location.search).get(\"code\");if(!c||!\/^[A-Za-z0-9-]{4,40}$\/.test(c))return;var f=function(){var i=document.querySelector('[name=\"form_fields[reference]\"]'),t=document.querySelector('[name=\"form_fields[ref_type]\"]');if(i&&!i.value)i.value=c;if(t)t.value=\"Group code\";};if(document.readyState!==\"loading\")f();else document.addEventListener(\"DOMContentLoaded\",f);})();<\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-egsup004 elementor-widget elementor-widget-text-editor\" data-id=\"egsup004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"egsup-tips\"><li><b>Receipt number<\/b> In the Stripe receipt email you received after paying.<\/li><li><b>Group code<\/b> In your package email, or from the person who gave you access.<\/li><li><b>Referral or coupon code<\/b> The code you entered before the test.<\/li><\/ul><style>.egsup-tips{list-style:none;margin:8px 0 0;padding:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;font-family:Poppins,sans-serif;font-size:14px;color:#46586B;text-align:left}@media(max-width:700px){.egsup-tips{grid-template-columns:1fr}}.egsup-tips li{background:#fff;border:1px solid #DCE3EA;border-radius:12px;padding:14px 16px}.egsup-tips b{display:block;color:#0F2233;margin-bottom:2px}<\/style>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-egsup005 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"egsup005\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Support request\" aria-label=\"Support request\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"364\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"egsup005\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Support: purchases, codes and refunds | Education Gateway\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"364\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFull name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail you used for the purchase\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-topic elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-topic\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat do you need help with?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[topic]\" id=\"form-field-topic\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"A question about my purchase\">A question about my purchase<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"I want to request a refund\">I want to request a refund<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"I did not receive my report, code or link\">I did not receive my report, code or link<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"My group code or referral code does not work\">My group code or referral code does not work<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Something else\">Something else<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-ref_type elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-ref_type\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReference (if you have one)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[ref_type]\" id=\"form-field-ref_type\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"Stripe receipt or transaction number\">Stripe receipt or transaction number<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Group code\">Group code<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Referral or coupon code\">Referral or coupon code<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"I only have my email address\">I only have my email address<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-reference elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reference\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReceipt number, transaction ID or code\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[reference]\" id=\"form-field-reference\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"e.g. 1234-5678 or ABCD1234\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-purchase_date elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-purchase_date\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPurchase date (if known)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[purchase_date]\" id=\"form-field-purchase_date\" class=\"elementor-field elementor-size-md  elementor-field-textual elementor-date-field\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-amount elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-amount\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAmount paid (if known)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[amount]\" id=\"form-field-amount\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"e.g. \u0e3f59\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTell us what happened\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"5\" placeholder=\"For a refund, tell us why and which purchase it is about.\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_hp]\" id=\"form-field-field_hp\" class=\"elementor-field elementor-size-md \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send to support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-364","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support: purchases, codes and refunds | Education Gateway<\/title>\n<meta name=\"description\" content=\"Questions about your DISC purchase, a group or referral code, or a refund? Send our support form and we will help you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/educationgateway.co.th\/zh\/\u652f\u6301\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support: purchases, codes and refunds | Education Gateway\" \/>\n<meta property=\"og:description\" content=\"Questions about your DISC purchase, a group or referral code, or a refund? 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