Refund Policy

Last updated: 24 October 2026

1. What this policy covers

This policy applies to the DISC Work Style Check and the team packages you buy online on educationgateway.co.th and pay by card through Stripe. Corporate orders made through a quotation follow the terms in that quotation or agreement (see section 9).

All prices include 7% VAT. A refund is always the amount you paid, including VAT.

2. Single test

• You can ask for a full refund within 14 days of your purchase, as long as you have not started the test.
• Once you have started the test or received your report, the purchase cannot be refunded, except in the cases in section 4.

3. Team packages (10 to 250 tests)

• No tests used: full refund within 14 days of your purchase.
• Some tests used: within 14 days of your purchase we refund the tests that have not been used, at the price per test of your package.
  Example: you bought 50 tests for ฿2,500 (฿50 per test) and 10 people have taken the test. We refund the 40 unused tests: 40 × ฿50 = ฿2,000.
• After 14 days a package cannot be refunded. If your team needs more time, ask us before the package ends: we can extend it once, by 30 days, at no cost.
• When a refund is made, the group code stops working, so no more tests can be taken with it.

4. When we always refund in full

Whatever the time since your purchase, you get a full refund when:

• you were charged more than once for the same order;
• you paid but did not receive your access, code or link, and we cannot solve this within 5 working days of your message;
• a technical problem on our side stopped you from completing the test or receiving your report, and we cannot solve it.

5. When we do not refund

• more than 14 days after the purchase (except in the cases in section 4);
• tests that have been started or completed, including tests taken by people you shared your group code with;
• a package that has ended (see section 3 to extend it in time);
• because you disagree with your result. DISC describes behavioural style; it is not a test you pass or fail. A debrief with one of our coaches can help you understand your profile.

6. How to ask for a refund

Use the form on our support page and choose “I want to request a refund”. Please give us:

• the email address you used for the purchase;
• your Stripe receipt number or transaction ID, your group code or referral code, if you have one;
• what you bought and why you are asking for a refund.

We reply within 2 working days and tell you whether the refund is approved and for which amount.

7. How you get your money back

• We refund to the card you paid with, through Stripe. We do not charge a fee for a refund.
• We start the refund within 2 working days of approving it. Your bank usually shows it within 5 to 10 working days.
• If you received a tax invoice, we issue a credit note for the refunded amount.

8. Disputes and chargebacks

If something is wrong with a payment, please contact us first through the support page: we can usually solve it faster than your bank. If you still disagree with our decision, you can ask your bank or card issuer to dispute the payment. We will then give the bank the details of your order and its use, and follow the bank’s decision. A payment that we have already refunded cannot also be disputed with the bank.

9. Corporate orders by quotation

For orders made through a quotation (for example 500 or more participants, or workshops), the refund and cancellation terms are set out in the quotation or agreement. Where nothing is agreed, this policy applies.

10. Your legal rights

This policy does not limit any rights you have under Thai consumer protection law.

11. Changes to this policy

We may update this policy. The version on this page on the day of your purchase applies to that purchase.

12. Contact

Questions about this policy: use our support page.
Education Gateway Co., Ltd., 29/1 Moo 14, Tambon Suthep, Amphur Muang, Chiang Mai 50200, Thailand.